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FAQ’s / Privacy Policy

(Q) Is there a fee attached to the Request-A-Quote Form?

(A) No, it designed for us to review your pet’s relocation and its needs.  Cost Fees are not charged until we are hired to personalize your pets move.

(Q) What is not included in your base rates?

(A) Our base rate includes PCSPets providing you assistance with all aspects of your pet’s relocation.  Details such as Airline Tickets, Pick-up, Delivery, Expediting Services and Special Requests are not included in our base price.

(Q) Should I sedate my pet during travels?

(A) No, the sedatives will slow down your pets respiratory system.  Many airlines will not accept a pet that has been sedated.

(Q) What size of the crate should my pet travel in?

(A) Regulations require your pet to be able to fully stand, turn, and lie down without room restrictions in the pet carrier. In addition, proper carriers should also be ventilated on all four sides. Doors should metal vs plastic along with the screws and bolts holding the carrier together.

(Q) Should I feed my pet prior to travel?

(A) No. To avoid your pet from becoming sick or nauseous, we recommend you do not feed your pet at least 6 hours prior to travel.

(Q) Where will my pet travel in the aircraft?

(A) Your pet will be traveling just below the main cabin in the pressurized, heated and ventilated cargo hold of the aircraft.  The carrier is secured with fastened straps which secure the travel container to the cargo hold of the aircraft.

(Q) What type of preparations can I do to prepare my pet for travel?

(A) Provide your pet with an article that has a familiar scent i.e. pillow, blanket, bedding or clothing.  This will help to comfort your pet as well as minimize your pet’s fear and anxiety. Prepare your pet to ensure he/she is comfortable in the pet carrier.  Place treats and toys in the pet carrier to help familiarize them with it, this should be done several days prior to flight or transport.


Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.


When do we collect information?


We collect information from you when you fill out a form or enter information on our site.
How do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
       To quickly process your transactions.


How do we protect your information?


We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We do not use Malware Scanning.
We do not use an SSL certificate
       We only provide articles and information. We never ask for personal or private information like names, email addresses, or credit card numbers.


Do we use ‘cookies’?


We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
Third-party disclosure


We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information.


Third-party links


We do not include or offer third-party products or services on our website.




Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. 
We have not enabled Google AdSense on our site but we may do so in the future.


California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
       On our Privacy Policy Page
Can change your personal information:
       By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13?


Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
       Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
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